Data Protection Policy

Faa99 Privacy Policy — Your information is safe with us

Faa99 takes the privacy of your personal data seriously. This page explains what information we collect, why we collect it, and how we keep it secure.

Last updated: January 2026
SSL encryption protected
No sale of data to third parties
Full privacy guaranteed
Based on user consent
Adherence to international standards
Core security pillars

How faa99 protects your privacy

Six core principles of our Privacy Policy that keep your information protected at all times

SSL encryption technology

All data transfers on faa99 are secured with 256-bit SSL encryption — the same level of protection used by banks, making it virtually impossible for hackers to intercept your information.

Sale of data is strictly prohibited

Faa99 never sells or rents your personal information to third parties. Your name, address, phone number, and financial details remain protected exclusively within faa99's own systems.

User consent controls

You have full control over how your data is used. You can update your marketing email preferences, push notification settings, and cookie preferences at any time.

Secure server infrastructure

Faa99's servers are hosted in internationally certified data centers. Regular security audits, firewall protection, and 24/7 monitoring ensure your information is always secure.

Minimal data collection policy

Faa99 collects only the information necessary to provide its services. We never ask for unnecessary personal data. Our "data minimization" principle is the first layer of protection for your privacy.

Data retained for a defined period

Faa99 does not store your information indefinitely. Once the purpose of collection has been fulfilled, your data is securely deleted in accordance with our retention schedule. Our data retention policy meets international standards.

Important: By using faa99.app, you are considered to have read and fully agreed to this privacy policy. If you have any questions, please contact support.

1Introduction

Faa99 is an internationally licensed online gaming platform offering Sports Betting, Live Casino, and a range of gaming services to users in Bangladesh. We understand how valuable your personal information is, which is why faa99's privacy policy is built on complete transparency.

This Privacy Policy explains what information faa99 collects, why it is collected, how it is stored, and what your rights are. It applies when you use the faa99.app website or mobile app.

Our privacy policy has been developed in accordance with international data protection standards. We believe transparency is the foundation of trust, and being honest with you is our long-term commitment.

faa99's commitment: We will never use your information without your permission and will always give you control.

2What information we collect

Faa99 collects only the information necessary to provide its services. A detailed breakdown of the data collected is provided below:

Type of Information What is collected When it is collected
Identity Information Name, date of birth, nationality At the time of registration
Contact information Email, phone number, address Registration & KYC
Financial Information Payment methods, transaction history On deposit/withdrawal
Identity Documents Copy of NID or passport During KYC verification
Device Information IP address, browser, OS At every login
Gaming Information Betting history, game preferences During gameplay
Please note: faa99 does not store your full bank account details or card numbers. Payment information is processed directly through the secure gateways of bKash, Nagad, or Rocket.

3Purpose of Data Collection

Information collected by faa99 is used only for specific purposes. We never use your data beyond what has been approved:

  • Account management: Your personal information is used to create, verify, and secure your account.
  • Payment processing: Financial information is required to process deposits and withdrawals accurately.
  • KYC & Identity Verification: Identity and age verification are carried out in compliance with international financial regulations.
  • Fraud prevention: To detect suspicious transactions and prevent multiple accounts.
  • Customer Support: Your information is needed to provide you with the right solution to your issue.
  • Promotional offers: To send you relevant bonuses and offers based on your preferences (with your consent).
  • Legal obligations: To meet regulatory requirements.
  • Platform improvement: Anonymous analytics to help improve the user experience.
Warning: faa99 never shares your information with advertising third parties. If your data is to be used for marketing purposes, your explicit consent will be obtained beforehand.

4Cookies & Tracking Technologies

The faa99 website uses cookies and similar technologies. Cookies are small data files stored in your browser that help improve the site's functionality.

Types of cookies faa99 uses:

  • Essential cookies: Used to maintain your login session and for core functionality. Disabling these cookies may cause the site to not work properly.
  • Performance cookies: Collects anonymous data to monitor page loading speed and detect errors.
  • Functional cookies: Remembers your language, timezone, and other preferences.
  • Analytics cookies: Helps analyze site usage (with consent only).

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features.

5Data Sharing Policy

Faa99's core principle is keeping your information confidential. However, there are specific circumstances where sharing data may be required:

  • Payment processor: Payment gateways such as bKash, Nagad, and Rocket only receive the information necessary to complete a transaction.
  • Game provider: Game software companies such as Netent and Pragmatic Play receive only the data necessary for game functionality.
  • Identity verification service: Approved third-party verification services may be used as part of the KYC process.
  • Legal requirements: Disclosure of information is mandatory upon a valid order from a court or government regulatory authority.
  • Business changes: You will be informed in advance in the event of a company merger or acquisition.
Important: All third parties listed above are bound by confidentiality agreements with faa99 and may not use your information for any other purpose.

6Data Storage & Security Measures

Faa99 uses multiple layers of security to protect your information:

  • 256-bit SSL/TLS encryption — applied to all data transfers
  • AES-256 encryption — for sensitive data stored in the database
  • Two-factor authentication (2FA) — added security for account access
  • Firewall and intrusion detection systems — to prevent unauthorized access
  • Regular security audits and penetration testing
  • Restricted staff data access — only authorized personnel can view your information

Data retention period: Data is retained for a specified period during account activity and after closure in accordance with legal obligations. Data is typically deleted 5 years after account closure.

Please note: No one can guarantee 100% security on the internet. In the event of a security incident, faa99 will notify you promptly and take all necessary steps to address it.

7Your data rights

Faa99 takes your data rights seriously. You have the following rights:

Your rights

Your data rights at faa99

You have complete control over your personal information

Right to Access Your Data

You can contact support at any time to request a copy of the information faa99 holds about you. We will provide the full details within 30 days.

Right to Rectification

If any of your information is incorrect, you may request a correction. Data can be updated through your account settings or by contacting support.

Right to Erasure

When closing your account, you may request that your data be deleted. However, certain information may need to be retained for a defined period due to legal obligations.

Right to restrict processing

In certain circumstances, you may request that the processing of your data be restricted. Such requests must be submitted through the support team.

Right to Data Portability

You may request an export of your information in a structured format, making it easy to transfer your data to another service.

Right to opt out of marketing

You can opt out of promotional emails or notifications at any time. Simply go to Account Settings to manage your notification preferences.

To exercise your rights: Email us at [email protected] or reach us via live chat. faa99 typically responds within 30 days.

8Privacy Protection for Minors

Faa99 is a platform operated exclusively for adults. No person under the age of 18 may register or use faa99's services.

  • Age verification is mandatory during registration
  • Age is verified through ID during the KYC process
  • If a minor's data is collected inadvertently, it will be deleted immediately
  • Any account identified as belonging to a minor will be closed immediately
For parents: If you suspect your child is using an online gaming site, contact [email protected] immediately. We will act promptly.

9Third-Party Services & Links

Some third-party services are integrated into the faa99 platform, including game software providers and payment gateways. These third parties may have their own privacy policies.

  • Faa99 only works with trusted and secure third-party services
  • All partners are required to comply with faa99's data protection standards
  • When visiting a third-party platform, that platform's own policies will apply
  • Faa99 is not responsible for data protection failures on the part of third parties
Note: Please read the privacy policy of any third-party service before using it. If you encounter any issues, contact faa99 support.

10Privacy Policy Updates

Faa99 may update this privacy policy when necessary. If changes are made:

  • The update date at the top of this page will be revised accordingly
  • For significant changes, a notification will be sent to your registered email address
  • You will be notified via pop-up notification upon logging in to the platform
  • Continued use of the service after any changes will be considered acceptance of the updated policy
  • You will be given the option to close your account if you do not agree to the updated policy

We recommend visiting this page regularly to stay up to date with the latest privacy policy.

11Contact us

For any questions, complaints, or requests regarding the Privacy Policy, please contact faa99:

  • Email: [email protected]
  • Live chat: Click the chat icon at the bottom right of the website
  • Support hours: 24 hours a day, 7 days a week

Data protection requests are typically processed within 30 business days. Complex cases may take a little longer, but we will always keep you updated on the progress.

Our commitment: faa99 respects your right to privacy. Every request you make will be handled with care and answered transparently.
Frequently asked questions

Privacy Policy FAQ

Answers to the most frequently asked privacy questions from faa99 users

No, faa99 never sells your personal information to third parties. Your data is used solely to provide our services. Only limited information is shared with essential service partners such as payment gateways and game software providers, and they are also bound by confidentiality agreements.

After account closure, certain information must be retained for a set period in accordance with legal obligations, typically 5 years, after which it is securely deleted. To request data deletion, contact [email protected].

No, faa99 does not store your card number or bank account details. Payment information is processed directly through the secure gateways of bKash, Nagad, or Rocket. Only transaction reference numbers are stored on faa99's servers.

Yes, you can unsubscribe from marketing emails and notifications at any time. Go to Account Settings and update your notification preferences. You can also click the unsubscribe link at the bottom of any marketing email.

Yes. If faa99's security system detects a suspicious login, it immediately sends an alert to your email or phone. You will also be notified when a login occurs from a new device. We recommend keeping 2FA enabled for added security.
Start Gaming Safely

Your information is secure — join faa99 today

Your privacy and security are always guaranteed at faa99. Register now and enjoy Bangladesh's most trusted online gaming experience.

SSL-secured platform No data sales 24/7 Bangla support
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